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Common queries answered

Frequently asked Questions

Orders are packed and despatched the following business day in Canberra, ACT.  

Australia Post typically takes 2-5 business days to deliver depending on your location. Australia Post may take longer depending on peak periods and other weather factors beyond their control.

If you received an item in error or damaged in transit, please contact us immediately and we will review whether to refund or replace it.

Some items, such as where advertised post Best Before dates or gift cards, cannot be returned.

Once your order is ready for shipping despatch, you will be notified with an Australia Post tracking number.  You can use this to track the progress of your order via the Australia Post website

Please contact us immediately once you receive your order confirmation email.

We cannot amend delivery addresses once an order has been despatched, and we take no responsibility and make no refund where an incorrect address has been entered and despatched to.

Australia Post delivers to all countries.

Where large orders are placed, you may receive multiple packages.  You will be provided with tracking information for each package once it is despatched.

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