Our signature product.
Unfortunately we get things wrong sometimes, so if there is an error with your order please contact us immediately.
We hope you enjoy your Canberra Candy order from us, however despite all good intentions, sometimes things don’t quite go to plan. If for some reason you are unhappy with your order, please contact us within 2 working days of receiving your goods.
You are covered by Australian Consumer Law in the event that an item supplied isn’t as advertised, faulty or not fit for purpose, however some items cannot be accepted for return if:
- the items were sold with clearly displayed Best Before / Out of Date declarations
- you change of mind
- you don’t like the taste of something
- an out of stock item was substituted with your permission
- gift vouchers
- melted items
CHOCOLATES AND HOT WEATHER
If you have received an incorrect item please contact us immediately with a photo to sales@canberracandy.com.au and we can discuss a replacement or credit of the item.
MY ORDER ARRIVED DAMAGED
If your package is damaged in transit please bring this to the attention of Australia Post. There is a basic expectation that goods are delivered in a safe and secure manner free from external damage.
BEST BEFORE DATES
In Australia, it is requirement to show Use By or Best Before Dates on all packaged food items.
Use By means the item should not be consumed past this date.
Every effort is made to ensure that all goods are within their dates.
Best Before means the product can be consumed if the packaging is still intact and unopened. All confectionery is sugar-based and so the shelf life often well exceeds the mandatory Best Before dates. Items specifically identified as Best Before are not eligible for returns.